I came on a Friday evening with my family on our journey to try different resturants in Las Vegas. The hostess at the front was really nice and helpful. Most of the staff were extremely attentive. The chef came from the back to ask me about the Aoili sauce I wanted for my calimari and I was really impressed. Our waitress was just ok as she took awhile to bring our drinks and forgot some of our requests for sauces, butter, sour cream. The reason for my disappointment mainly comes because I ordered the most expensive steak which is their bone in Rib Eye steak which was about $40 which would have been fine but it was over cooked. I asked for medium well and got well done. My boyfriend who ordered the Sirloin steak well done and received a medium/medium-well steak so we had to wait for my both steaks to be re-done while my sister and husband enjoyed their meals. I am sorry to say I was looking forward to a much better steak. I recently had RibEye steak at SW Steakhouse at the Wynn and it was absolute perfection. However, my experience with my RibEye at the Charcoal grill left me very disappointed with the lack of flavor and carmalization. The manager came out to ask why we returned the steaks but never offered any type of compensation for messing up 2 of the steaks ordered. The steaks were re-made and were correct. Unfortunately, I dont see myself coming again and cannot honestly say I would recommend them as a great steakhouse.