The poor reviews here strike me as unfair. I have used this bakery to supply cookies for class parties on two occasions and also picked up the occasional school-friendly special treat when I am in the area.
The interior isn't particularly fancy, but it seems like more of a take-out/pick-up store rather than an eat-in cafe. And the products are professional and well presented when I have been there.
The staff have been friendly and helpful - not at all rude or unresponsive. The sugar cookies for school were actually very reasonably priced and tasty - the other items are a little pricier, but I expect that at a specialty shop and certainly not out of range with similar Toronto bakeries.
Don't let the couple poor reviews turn you off if this place is convenient for you.