Like the rest of the Buffoons in this company, the store did nothing that the techs I spoke to the night before to told me to make sure happened. They pointed out a mac address and told me it was the password to access the modem. They had no idea what to do with me when I brought my modem in for an exchange. Took a long time to convince them I was not canceling. Been with Cox 21 years and they charged me $50. for an install when I moved. I know, 21 years with no other options for service.
The installer cut the direct TV cables because it was easier and faster to for him to install. I assume I now have to pay for DirectV to install. Installer left about 15 feet of cable hanging out of the wall (not the room the modem is in) and ran the cable under the outlet cover rather than feeding the cable through. That would have required a new fitting.
Overall, if you have any possible option to go with other than Cox do it. Really.