If I place a special order and the employee says that he will call me on Monday with the status, I expect a call. If I then call on Tuesday, and the same guy says he will call back on Wednesday, I again expect a call back. By Thursday with no word, it's pretty clear the place has blown me off.
Two stars because Menards has so many odds and ends at cheap prices -- from $1 throw rugs to $5 shower organizers and backpacks. They even carry name-brand food at discount prices. If only the workers weren't such donkeys...