I know that my expectations of Chilis should be low. This location has been pretty bad. My kids love Chilis so their Grandma will order it at least twice a month for pick up. If a restaurant has a pick up window they really should have to go food down. No excuses. Last visit I ordered fajitas and the vegetables were literally raw. Crunchy, inedible raw. I actually had to cook the peppers and onions before I could eat them. I'm glad I did because while cooking them I noticed that there were tons of onion skins in the mix. Gross. Someone was being real lazy in the kitchen. Because my kids love the place we tried again (sigh). The place was a madhouse with people waiting 30-45 past their pick up times. Half our food was sitting in a bag and half was not ready. By the time we got all the food of course half the order was cold and the burgers we waited on were not pink inside, they were raw. Mushy, undercooked raw barely browned on the outside. We had to again cook these before we ate them and reheat half the other food. We get takeout to avoid cooking for a night so this defeats the purpose of our relaxing evening.
Your kitchen has some serious problems Chilis. Might be time to rethink some things and get some help. I think this is our last try, the kids will need to find a new fave place.