Poor food and very expensive prices are a bad combination. This location is new so I can forgive the staff, but they certainly need much more training. It is a chain and I cannot forgive badly done food or outrageously high prices.
The chicken was dry and flavorless. This had to be the skinniest chicken I have ever seen. $14 for a single, skinny chicken is crazy pricing.
Clearly the owner never bothered to see the roast chicken options in the area. Costco or Sam's Club sell you huge, juicy, whole chicken for $5. Grocery stores are a little more. I don't think I will ever go to El Pollo Loco again. I assume this store uses the same recipes and chicken suppliers as the rest of the chain. It is not good food.