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  • Went to Safeway this morning for gas, and the first thing I'm doing from work is writing this review. I was so mad/upset leaving there this morning. I did all the usual, put my card in, entered my pin, then when it came time to put my zip code in, I accidentally put the wrong zip code in. The screen then told me to SEE ASSISTANT. So, that's what I did. I walked up to the window and JANICE was not in the office, she was outside stocking chips and things, so right away she seemed annoyed that I walked up to the window when she was busy. She was like, "be right there" in an annoyed tone. When she walked back behind the counter I told her that I entered the wrong zip code into the machine and she basically laughed at me. She then proceeded to tell me I could have just waited at the pump because "it is a computer (which was said slowly)" and needs to re-set. Basically talking to me like I'm some idiot. I got SO offended..like okay Janice, clearly I know it is a computer. I told her the only reason I CAME TO THE WINDOW WAS BECAUSE IT TOLD ME TO! I think at this point she realized that she really offended me and started talking to me like she should have in the beginning. I have worked in customer service my whole life and it's clear this lady hates her job. Everyone else I encounter at Safeway I ADORE! They are usually so so nice. Maybe I just caught her on a bad day, but I left there really wanting to let someone know how belittled she made me feel.
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