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| - My choices were limited as I just arrived in town Sunday night for an all day meeting Monday. After checking into my hotel, I hit up ol' faithful to help me find a bite to eat nearby. The last thing I wanted to do was have to drive anymore after dealing with post holiday traffic entering Charlotte. I ended up opting for Taco Mac because it was a stone throw away and I could grab a beer and catch up on fantasy football stats while I waited for my take-out order. I sat down at the bar and waited as the bartender went about his business. It was obvious he wasn't much of a people person as it took him about five minutes to acknowledge me by setting down the menu in front of me while he finished a conversation over the Bob Cat's game with a passing server by yelling through me.
I ordered a beer and opted for a Chicken Caesar salad and a six pack of boneless habanero bbq wings (reasonably healthier than what my guilt free conscience would order). The order took about 20 minutes, but I was occupied with the big screens behind the bar. After my food arrived, I closed my tab and headed back to the hotel with the food and was back in no more than five minutes. When I opened the containers, I was surprised by how poorly my order was executed. I ordered wings with celery and ranch, but what I received was french fries and blue cheese. Okay, no big deal. Looking at my wings, it looked like they gave me way more than what I ordered so that made up for the error...but after biting into the wings, the breading was so thick, it practically overwhelmed the chicken. They were also very sparing with the sauce on the wings, so it made for a very dry crunchy bread bite. Since I received fries I figured I might as well enjoy 'em. After a few, my taste buds were locked on a flavor of Salt & Pepper UTZ chips (a personal favorite).
Moving on, I decided to check out my Chicken Caesar salad. I popped the container open and on first inspection everything looked fine, but I thought they forgot to include a container of dressing to accompany it. Wrong! They pre-dressed the salad and by the time I opened it, everything from lettuce to croutons were beyond savings from absolute sogginess. The chicken was spared though as they grilled it above and beyond, resulting in charred-dry chicken strips.
Overall, not impressed. Food can be easily fixed, but the service will require bigger strides to improve customer satisfaction by doing things right and respecting the customer. My realistic rating is 1 & 1/2 stars culminating from service experienced, mistakes on my order and food execution flaws.
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