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| - When you leave a restaurant unsatisfied you leave a 2 star review, but when you leave pissed it's an automatic one star. Unfortunately, I was a bit pissed when I left.
The first few times I visited Sugar Factory were great experiences, the service was quick and the desserts were delicious so I felt it would be a great place to end my night with some friends. I was dead wrong.
I didn't catch my hosts name but she was kind and courteous, definitely a good start. Alas, my waitress was nowhere near as kind. She didn't seem very happy about serving us nor did she care about any of the questions we had. She didn't tell me that the menu had been shortened and instead made me feel like I was making up names of desserts I've had there in the past. Apparently the ice cream waffles don't come with any ice cream (they changed it without any notice or warning on the menu, big no-no) so I agreed to add another 3 dollars for a pathetic scoop of ice cream on my $15 waffles, whatever. The food took at least 50 minutes to arrive, which is completely unreasonable, plus the waitress didn't come by to check on us or let us know our food would take this long.
As if that wasn't enough, when our desserts came out they were terrible. The ice cream and bananas on my waffles were the only edible parts of my tragic ice cream waffle ensemble. The waffles themselves were much smaller than they used to have and were a bit old and stale. My friends fondue was disappointing at best seeing as how I could find fresher brownies and pieces of cake in the back alley of Albertsons bakery section.
To top it all off, the waitress charged me $18 for my $15 waffles and another $3 for the scoop of ice cream. It was now time to call the manager, who made up a reason as to why they were charging me extra but eventually waived the "pathetic scoop of ice cream" fee. $3 is not a big deal, but it's the principle of the matter, I'm sure you'll agree.
At this point I thought we were past the worst of our experience but the waitress decided to prove me wrong by SNATCHING the bill out of my friends hand and SLAMMING it on the table when she returned. She walked off without a word.
I will not be returning here and I suggest the chef sample some of his food before sending it out.
Long story short, if you're a mindless tourist and you know nothing about good service or food, please visit the Sugar Factory, get screwed on the bill, and leave a great review. Locals aren't fooled as easily.
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