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  • Just got home from here and very disappointed with the service. On the menu under burgers, it stated a burger could be replaced with a "chicken burger." My husband asked the waitress if that meant a chicken breast (rather than ground chicken). She said yes and he ordered a chicken burger. When it came it was a ground beef burger. After waiting to find her and finally flagging her down he informed her it was not chicken. She seemed baffled and said "oh, so you don't want this?" No, he wants what he ordered! No apology. As she started taking it away my husband told her she can just put it in a to go box because the rest of us would probably be finished with our meals by the time it was done. She just said "ok" ... again, no apology. Our family had finished our food and drinks (water never refilled) when she brought my husband's dinner in the to go box. She said "can I get you anything else?" Again, no apology. Ya know, apologies go a long way. Whether it was her fault or the kitchen's, good customer service would be apologizing for it, bringing some fries or something out to eat while waiting for them to make the correct order (as the rest of the family eats), a coupon for future use, and/or a discount on the bill. NOTHING. Our waitress was Anna G.
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