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| - I visited the Jack and their parking garage multiple times over the weekend. It was a pretty good experience overall, but had several frustrations. I was in town for the NCAA Wrestling tournament and this casino was a great diversion in between sessions.
This was the first time I visited the Jack since it was changed over from the Horseshoe. While I enjoyed my times on the tables and thought they gave decent odds, I do not think they scheduled enough dealers to open enough tables. Disapointing when you consider they knew they were going to have an influx of people from the tournament and St Patricks Day. In my opinion this was poor planning by management and as a result I had to wait for around an hour four seperate times to get a seat at a table for either 10, 15, or 25 black jack. Considering I was gambling for 15+ hours combined between my visits, I spent 25% of my time doing nothing.
I did think the employees, dealers and waitresses, were friendly, but found they switched out dealers too frequently at the tables. At the same time it seemed they did not have enough waitresses to attend to the tables as I only had the opportunity to get a drink at the tables an average of once an hour. Had there been more waitresses available, I probably would have spent double on beverages. I had to get up multiple times and reserve a spot to get a drink which was disruptive and disappointing.
I did enjoy the Grill on the second level in the food court and ate there several times. I thought the burgers, dogs, and tacos were tasty and appropriately priced. I did not like the computer/kiosk ordering system as people unfamiliar with the kiosk took twice as long to input an order as a well trained employee would have taken at a register. When you have a long line, each person ahead of you ahead of you adds up or compounds an unnecessary wait. Also on Saturday afternoon there were two kiosks out of order for at least a half hour forcing guests to use only one kiosk for two restraunts.
I parked in their garage on Friday and Saturday and spent 40 and 50 on parking. Considerring I was in their casino gambling for at least ten hours those days I felt I was overcharged and exploited on the parking.
The Jack does have a rewards program that I was placed into based on my previous membership at the Horseshoe. I was not told about this on Thursday or Friday morning at either 15 or 25 blackjack tables i was playing on by the dealer or pit boss.
I will go back and give them a try again and hope that I have a better overall experience the next time I am in Cleveland.
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