rev:text
| - Was informed by my u pod movers I hired that I needed to place a 24 hour notice to pick up my u pod box , so they notified me to call the u haul place in which it is being held at .
The older middle aged woman who answered my phone call 10 minutes prior to closing was extremely rude and smug , had me on hold for no reason for over 10 minutes . She intended to keep me on hold until they closed so that I couldn't have my 24 hour notice to have my u pod prepared .
She did this on purpose and had horrible customer service , now I have to pay extra fees to reschedule my movers I hired .
So I hang up and call back , I was received by a younger boy , who I presumed was her son , when I went to this location in person , might I add he did not have this accent when I met him in person and he was mocking me and speaking to me in a fake British accent , then switching off to his Australian accent , he THEN tried to double the price for my trailer to have my u pod box moved from 14.99 to 29.99 .. Simply to give me a harder time . He gave me attitude because his mom was giving me a smug attitude . And he tried to act like he wasn't giggling with his mother in the background .
They were both extremely very rude and spoke to me in a smug manner so I called corporate office to file a complaint , I have the girl sending me the recordings through email to send to the regional manager Cecilia , do not do business with these people , they are very unprofessional.
I've also dealt with the father , prior to this incident and he had me on hold for 45 minutes simply to hang up on my face . Save the hassle and go to a u haul down the street .
|