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  • This rating is not for the hospital itself, but, for its billing department which is in another state! After my ER visit, I began paying my portion through my bank. I have every bank statement showing all payments and the bill was finally paid off. However, one of my payments was never posted to my account and is not reflected in the hospital billing statement. Called the "only" number to resolve. 10/13 I faxed letter with bank statement showing withdrawal. Was told takes 48-72 hours for my fax to be scanned into their system and then have to wait two weeks for them to research. I called 3 days later and was told my fax was scanned 10/17 and to wait two weeks. Called 11/1 and was "then told" that nothing but cover letter came through on fax!!! They will not call you to confirm receipt of documents. Had to re-fax documents and now have to play waiting game again! I have never heard of a billing system that cannot confirm receipt of faxed documents! I read some other horror stories through the BBB and the billing is number 1 issue. They have poor rating with the BBB and I know this is going to be like pulling teeth to get my payment refunded.
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