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  • If paper made hotels, this would be a great one. But life is not paper, and this hotel was one of the worst I have ever stayed. So we check in at 2am, driving from Syracuse, and we are tired. I just got off Army Reserve duty and we were moving to California for the summer. The night guy, Richard, acted like we were interrupting his sleep -- he was rude to my girlfriend and didn't know that I had booked on points, not on my typical AmEx. When I reminded him of this, he said, oh okay. Still, they leveled the room charge against my AmEx. I went down at 3am to remind Richard of this, he said, it was just a hold, and again, acted like I had interrupted his sleep. Mind you, more than week later, the hold hasn't been released from my card. It just shows how horrible across the board this hotel is. So the room itself -- it was alright. It was the only passable part of the stay. But the bathroom light didn't work. We flipped a bunch of switches, nothing. We went to bed instead of messing around with it. So we call the front desk the next morning; they send somebody up. This is not a joke, this is what happened: we welcome the guy into the room. He says nothing. He flips a certain switch. The light goes on. He exits, without saying a greeting, a goodbye, anything. He just looked irritated. Again, this hotel acts like it is troubled by the fact that it has guests. And here it was: the bathroom light was on, with both switches in the off position. At this point, we were so ready to leave. If a hotel treats me like it doesn't want me to be there, too easy; I won't be checking in ever again. There are better choices in Cleveland. Don't make the same mistake.
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