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| - I had centurylink and prizm TV and moved and prizm TV wasn't available to me. so I only transferred my internet. Every time I called to inquire about the $100 deposit that prizm tv was holding no one could give me a straight answer. I took the TV equipment to a centurylink store (83rd and Bell Road area) and when the guy working pulled up my account he said that I should be turning in 3 boxes but there were only two in the box of equipment I handed over, and suggested I take all the equipment with to go home to get the missing box, and turn in everything together. I returned a week later with ALL of the equipment and was given a business card with notes jotted on the back of what I had turned in and was told that was my receipt. Why my account wasn't immediately notated, I have no clue as they were able to access my account once before to see that I was short one box the first time I went to drop off this equipment.
After I moved I NEVER received a bill for the internet service at my new place and when I called the person I spoke with couldn't find my account, because I didn't have my account number.
Came home yesterday and my internet was shut off, so when I called to see what I needed to pay I spoke with Rebecca who was extremely rude and rushing me because I called about 4 minutes before billing was closing (I'm sure she didn't want to have to stay late) I was told that my account balance was $700!!!!!! when I asked how that was even possible, once again very rudely I was told "just hold on a second and I will tell you" She said my October bill was $59 and that it was weird because it should only be $25 or $30 and she had no idea why I was being billed $59 nor did she care to investigate. Then I was told that I am being billed for missing equipment because only ONE box was turned in. when I told her that I did I fact turn in ALL of the equipment she didn't care to hear and said well if you have a receipt you can email it to us however didn't offer an email address. Ms. Rebecca was in no way interested in helping me resolve this issue, she was extremely rude and couldn't wait to get off the phone with me.
I did find out that the reason I never got a bill, was because when I transferred service (a.k.a. moved) the representative never bothered to update my address so the bills were going to my old address, and I still have not received or been able to talk to anyone about the $100 deposit, but CenturyLink had no problem billing me for the equipment that I returned to them. I don't know why they would think that I would want this equipment, why I would only turn in 1 box, since I can not use the service if THEY do not activate it.
This is the absolute worst experience EVER!!! Horrible customer service and there seems to be no system in place to ensure that things are being done and recorded properly.
SHAME ON YOU CENTURYLINK!!!!
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