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| - This Mazda location is absolutely horrendous. I've had a Mazda since 2008 and have been coming to this location since 2016. At every other location, I have always been able to go in and service my car with absolute trust. Here, I know that I will always be taken advantage of.
My first time servicing the car, I was charged an ungodly amount for a service that we didn't need. The second time, after waiting an obscene period of time for routine service, a customer service agent informed me that our newly purchased winter tires (for a 2009 Mazda 3) would not be usable on the 2017 model that we had recently traded for. I asked multiple times if they were sure, knowing that we had confirmed before the trade, but he confidently told me that I would have to spend at least $1000 on tires and that I should do it soon because they were on sale.
My husband went back to get our tires changed, and to no surprise, we didn't need new tires. My husband now has to take the car in for service and hasn't been charged for any unexpected costs. However, after today I am not sure if he will even go back. They lost all of our paperwork for a tire change and made us wait an extra 7 hours for the car.
Sexist, disorganized, and rude... it's not a great look for this dealership.
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