It so funny people like Niki H think that this app is to rate a single person on how they treated you once, ever heard of a bad day? no i guess not. Ive been to that starbucks and shandi is one of the few who know how to properly give great customer service, if she was mean to you that day give her a break i know of some people who are horible at customer service and get reviewed but are they put on blast no because the average smart yelper knows your reviewing the buisness, not the person taking your order, anyways i think niki was just jealous cuz she couldn't afford a nice hawaiian flower like shandi or thought that shandi wasnt hawaiian but nope wrong she probably more polynesian than most who wear flowers just because she got light skin no mean she's haole lol hawaiians will know what i mean