Came here hoping for a semi quick lunch with the hubs. Was throughly disappointed with the experience this past time. We stood at the door for a good ten minutes as there was no host and no servers we could get the attention of. We've always known that service is slower here, but waiting an hour for a stir-fry just didn't seem right! The restaurant was fairly empty when we went, and the server did apologize several times for her slow speed.
We both opted for stir fry bowls, which took forever to get to us to fill. Once filled and dropped off, we watched as my food sat on the counter for 15 minutes getting cold. In the past I've tried to get it off the bar myself, but after being told no numerous times, I've learned not to try. We were able to speak with a manager during our last visit (which was another 15 minute wait as well) and get my meal compted as it had arrived ice cold.
Overall, the concept of the restaurant is great, but if they could crank up the service and the lights (its fairly dim in the restaurant) I think I would return here on a more regular basis.