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  • I have mixed experiences with this store over the years. The biggest thing is the staff. If you find the right person they will be excellent, but unfortunately most of the staff are less than average. My most recent experiences are this exactly. I came in before Christmas looking for skates for my fiancee. I knew going in that she didn't want hockey skates and preferred figure skates, but when I got to the wall of skates they had a third kind which looked like a blend of a hockey skate and a figure skate. Someone came over to see if I needed some help and I indeed had a few questions. The problem though was that I knew just as much about skates as he did. Let the fun ensue. He told me that this third kind of skate was a recreational skate. This sounded like the one to go with so I then asked him what the difference was between the three models they had. They were $10 different in price and he said that colour was the reason in a very non-confident voice. I decided on a skate and told him my fiancees shoe size. I knew that you're supposed to go down a size or two when buying skates but couldn't remember exactly which. The sales guy tried to tell me that you go with the same as your shoe size or maybe one smaller. I tried to help the guy out by suggesting that he ask one of the hockey employees or someone that might have a little more knowledge. He was having none of that. He then proceeded to pull out the foot sizing devices holding two of them side-by-side and eyeballing which size I would need. Seriously?! He also said a couple of times during the whole process that it would be much easier if my fiancee was just here to try on the skates herself. Really buddy?! You're working during the Christmas season. I'm buying a gift! I ended up just choosing the size I thought would be the correct one and sternly asked him to double-check with someone else when he went to fetch the skates. Luckily I was right and the skates fit perfectly. When I came back to the store after Christmas to get them sharpened it was a completely different story. The guy working at the sharpening desk was great. He was friendly and helpful. He quickly took the skates off our hands and gave us a claim cheque to come back when we were done our shopping to pick them up. When we returned he was just as polite and quickly sent us on our way.
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