Wandered in tonight to stock up on my V-pods...I usually buy like 6-8 boxes at a time and then treat myself to a drink...tonight I was distracted as I was trying to reload and pay and my phone just wasn't behaving...the cashier Lanae was super nice and waited while I had to do two reloads to my card...and of course after all that I forgot my own drink...after helping the person behind me, she laughed that I was back in line and asked if I was getting a drink...I said yes, that I totally forgot with all the card stuff...super nice, super helpful!! I really hope Starbucks management reads this!! You need more employees like her!!!