My friend and I went to this Buffalo Wild Wings and due to a misunderstanding between the servers, we weren't greeted for 10 minutes. I wasn't too upset, as a server myself I understand how sections can be mixed up. Still, I approached the manager and asked him if he could send a server to our table. Dave quickly apologized and offered us a free sampler of our choice. The server who was supposed to take care of us came up to us and apologized as well. Sim ended up being our server and took amazing care of us. We had a great dining experience. The staff was very friendly and Dave continued to converse with us thought-out our meal. It was obvious that the staff is full of genuine, caring people and I appreciate that!