Went in 11/4/2013 to test drive economy cars. Chose a Volt. After agreeing on a price for the trade-in, after the first ridiculously lowball offer, shook hands on the deal. Waited 45 minutes only to have the salesman state they couldn't give me the amount I wanted for trade-in. Salesman was very persistent, attempting to save the deal. I requested my keys back not once, twice but three times. Third time, raised my voice. Salesman told me I needed to expletive 'Calm Down'. His parting shot was 'Now I'll take my time'. Went into Managers office after waiting another 15 minutes demanding my keys when they arrived. If you are interested in Bait and Switch tactics and being treated with disrespect, than the laughingly named 'Courtesy' Chevrolet is the place for you!