I am so tired of business having numbers when they just don't answer- I have been calling this location all morning and I've had no luck! It's sad we have to depend on these type of business for our mail! So yes one star for the lack of customer service for us individuals that have questions and concern- 1 star for the long waits and unavailability of service- if I didn't have a job I can camp out at this location and render services- but vastly this economy and the need to help support my family prohibits this. Thanks for not answering your phone, you really know how to brighten a gals day