Unlike the Chandler location, the Tempe location was very helpful. I spoke with Kevin who was both friendly and happy to answer my questions. I tried out a couple of Specialized bikes and was really impressed. Even though I wasn't quite ready to buy, he was still very helpful, gave me some pricing and product catalogs and was just really pleasant to deal with. When I am ready to buy, this shop is pretty high on my list of retailers to buy from.