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| - You know, I have been going to this place for years and have never had a problem. I typically only review places that I love because I wish all good business people the best. I honestly believe the management of this restaurant has the best interests of the customer in mind but is facing the wrath of the all mighty landlord. This episode began with my family's desire for the Hibachi experience at Silk Road which we have done a few times prior. We went in and asked for a Hibachi table and were told it would be a twenty minute wait. We did not want to wait twenty minutes to get waited on and although it did not seem busy, we said we would just sit at a regular table. It was not crowded at all and we felt we would get waited on faster. We sat down and waited about 15 minutes before anyone came over to get us drinks. Our drinks came about 5 minutes later then the waitress disappeared for another 10 minutes or so before she took our order. We all ordered entrées and were surprised that we were not asked what sides we wanted with our meals such as soup, tea, or what type of rice. When we finally were served our meals, we discovered that there were no sides. Most came with white rice .... period and if you asked for fried, it was a $1.50 up-charge. I asked for celery to be added to my shrimp with garlic sauce and it was charged $1.00 extra to be added to the meal. No soup came with the meal, no tea, nothing. The meal was awesome as it always is, the service, the wait, the lack of chefs for the Hibachi experience, was not awesome and was just plain bad. The restaurant is clean, the management is very welcoming and friendly, but over the years, the service, and the up-charges for regular sides, and other small details have made for a less exciting experience. Honestly, I will continue to eat here because the food is good and the place is clean. It is just disappointing to see the effects of our economy taking hold of past favorites on my list of restaurants.Perhaps the Silk Road Fortune Cookie should read...." Beware not to overlook your past successes as they may become your future failures."
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