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  • Boy, were these guys ever disappointing! We've been in the store many a times as we gawked over their collection of corals and salt-water fish and planned to fill our 60 gallon tank with a beautiful salt water paradise we could admire and grow with. However, we actually got our first real purchasing experience last weekend when we decided to get a small 3 gallon tank and a betta for our toddler for Christmas. We approached one of the sales staff and basically explained that we wanted every equipment/tools to start a small tank for 1 betta fish. The young man who "helped" us was so ho hum with his knowledge of what we should be buying and doing for this fish. We really should have opted out right then. But against our better judgement, we decided to buy a tank, a plant, a betta and some water conditioner and food to start a small Christmas present for our little girl. When we came home, we did everything we were told to do but the betta died this morning, 2 days after the purchase and one day before Christmas eve. Asides from feeling sorry and sad for the little fish that died, I was very disappointed with the level of knowledge and customer service that Big Al's associate offered. It's disheartening to see a store like this one who claims to be the expert in one thing and hire someone so inexperienced/not passionate about the product they were selling. We ended up going out to a local PJ's pet store and purchasing another betta, a tank heater, thermometer, a live moss, extra PH testing kit and an apple snail to ensure the new betta fish doesn't meet the same fate as the last one. So far, the fish and the snail seem happy in their new home so I'm keeping my fingers crossed that my little girl will have a happy Christmas morning.
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