| rev:text
| - Hungry for a good lunch at a good price, I found Mumbles in my Groupon Now options. I bought their $5 for $9 Worth of Hot Pressed Wraps or Panini Sandwiches deal and made my way over, excited to give them a second try since the last time I'd been here, they were still rather new.
The place was empty when I walked in. A waitress was standing there looking at me like I was a freaking alien, so I cheerily said "Hi there!" to HER. I said it to HER. She kept staring. I told her I'd gotten a Groupon Now deal as I went to sit at the bar. She nodded, but looked completely flustered and finally grabbed a menu for me and asked "This is To Go?" in a way that pushed me to say yes, even though I was expecting to eat there. She stood right in front of me while I was trying to figure out what to order while tapping her pen on the counter, making me feel rushed.
I had planned on getting a panini, so I looked at the paninis (the menu has changed significantly since we'd been there) and quickly saw that NO panini was $9. They're either $10 or $11. uhhhhhh okay. So I looked through the wraps. They were all $6-8, so whatever. I'll lose my extra $1 in savings. No big deal, so I order an $8 wrap called Popeye something or other, trying not to think about how it seemed a little sneaky to offer a deal for something that forces you to pay more or save less once you get there.
The waitress puts my order in their system and I give her my phone with the Groupon code pulled up. She writes down the information and she hands me my phone back and I hold onto it for a little while until she walks away and then I hit the "redeemed" button. She came back from the kitchen area looking even more confused and flustered than before. She needed to look at the code again because it wasn't going in the system. I tell her that it can't be pulled up after it's been redeemed, but I can try? So I do and show her that the code is gone. She huffs and paces and taps her pen against the bar some more, making me feel really uncomfortable, until she finally goes to the back again and time passes. When she comes back, our conversation goes like this:
Waitress: "Oh my boss figured out why it wasn't working."
Natalie G: "Oh, okay that's good!"
W: "It's because the Groupon is for a PANINI, not a wrap. When they put up the Groupon, it's not supposed to say wrap. So since you got a wrap, it's $8, not $9 like the Groupon says and that's for a panini"
NG: "..............Come again?"
W: "You have to pay $8 for the wrap"
NG:"I have to pay $8 on top of the $5 from the Groupon? There aren't even any paninis that cost $9. And the Groupon says wrap... I don't think I understand why I would be paying extra."
W: *huff huff pace pace tap tap pace huff*
I finally tell her I want to speak to her boss or manager or whoever is back there and so she disappears again. When she came back, she hands me my food and just offhandedly tells me that "It was taken care of."
YEAH IT WAS TAKEN CARE OF. Where is my apology? Where was the manager? Why is this even an issue? Does the waitress know customer service at all? Good luck, Mumbles. I don't know how you survived this long.
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