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  • This is actually two reviews in one. Both are one star (zero stars if I could). My wife was rearended with severe damage to the back of her van. Our insurance sent us here based "on the quality of work." The estimate was given and an appointment for repair was made. They called two days before the promised date saying the van was ready. Great!...except...when we got it home we noticed there were still scratches that weren't fixed and some buff work that wasn't done. We called to get it finished and...get this!...they said we had to make another appointment! So we made the appointment, waited, and took it back. After a second time without our vehicle, we picked it up and when we got it home, guess what?...the buff work STILL wasn't done!! I decided to take it to the manager and ask him what was going on. I wanted to show him because in the meantime MY truck had been hit (again the insurance sent us there). I asked him why I should bring my truck to them when they have screwed around fixing my wife's van. His response?..."Meh, want do you want me to do?" No real apology. No promise of it not happening again. No offer to expedite the truck. Nothing! Soooo...I leave my truck with them. I get 4 texts over the repair period saying things were going great and should be ready on schedule BUT I would be notified of any delays. The promised day of delivery I don't hear anything. At 4:10 I make the call and I'm told that it's on schedule for 5:30. Then at 4:21 I get a call saying that in fact it won't be ready. Incredibly annoying mainly because 1. They told me it would be ready. 2. They said they'd let me know about delays. 3. They weren't forthcoming with the delay and I had to make other arrangements. But in my mind, I'm ok with it because it'll be right when I pick it up. So I get a call today saying it is ready to go. Great. I go pick it up and AS WE'RE DRIVING AWAY MY WIFE CALLS ME AND SAYS THE TAILLIGHT THAT WAS "SUPPOSED" TO BE FIXED ISN'T WORKING!! This place is a circus with the top graduates from clown school. If you enjoy spikes in blood pressure from people who couldn't care less about you, your vehicle, or your complaints, then you should definitely come here for repairs. AND you'll get to come back multiple times because there's no way it'll be done right the first time!!
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