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| - I give thousands of dollars to NV Energy. Do you think I know what those thousands of dollars go towards? I do not. And most likely neither do you.
When I wrote my first review here, I was contacted by NV Energy (as you can see here) and I actually felt taken care of for the first time by this company after that. I thought maybe they cared. I had a person they assigned to me (Maria), and she was great. At first.
3 years ago we left for Jamaica for 2 weeks. We set our thermostat to "away". You would think our bill would have been less for not using the AC for over 2 weeks in the summer. It was not. Well, Maria was helping me "get to the bottom of it". She told me I would have a 20% discount on my bill as well. Both never happened. In fact, she strung me along for months and months, and finally she just stopped returning my emails and calls. So 3 years later, I still do not have a discount for my troubles, nor do I know why my bill did not decrease with 2 weeks of non AC use during the summer.
Fast forward to now. Took a week away to Cancun. AC was not turned on once for 8 days. But when I review my online account, it does not show any savings or drops in the graph. I called/emailed support and they said that my AC was indeed off for a week and my web portal reflects that. I am not seeing that, but ok. What can I do. They mentioned having someone out to see where/how I can "save energy".
Well, THREE TIMES they gave me dates to have that person out to the home. And each time, when I agreed to a date/time, I received the same email back. "We are sorry, those dates have filled up". It was feeling like a run around. They finally said they could schedule me for end of July. Huh? I passed.
Another issue is the free thermostat they give. When they do the "events" I constantly have to opt out because they cool your house before the event happens. Well, they cool my house more than I ever would myself. I am certain the free thermostat is costing me more than if I did not have it. We try to use the AC as little as possible.
So I continue to throw money at NV Energy without any understanding of what I am actually spending money on, and why. I know it's on electricity obviously...
Lame.
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