This last time when I brought my significant other for a very special date, I was very disappointed. Up until my last experience, I loved this place and brought people every time they are in town! I have easily been here over 25 times. Many of my colleagues also frequent here.
The coffee was cold when it came to the table, not warm actually cold and our reservations were at 1230 which is only 30 minutes after they open. When my new coffee did come out no new creamer or sugar was brought to the table with it, which I do not recall ever having to ask to be done so I waited with my black coffee until the waiter made his way to us again. My hunny was never asked if he would like a refill on his drink the entire meal. It was just one thing after another on this visit and is so surprising for a place that is usually flawless. Next I informed our server I have a cinnamon allergy and asked for the fried bananas without cinnamon as I always do and this time they arrived soggy lacking the usual chefs integrity. Even when I told our server about my severe allergy he seemed scared to request them and emphasized that it would take quite some time because they just made a large batch of the ones with cinnamon. I informed him I was aware they would take some time which is why I ordered them early while we ordered the drinks. It was also the first time I had a cut of meat completely over done, I mean it was rubbery and charred which is also not the norm for this place. The ribs usually melt right off the bone and were tough this time too. Usually every different meat that comes around to your table here is perfection, but not so on this visit.
Lastly, the manager actually noticed I had a comment card in my hand and made a point to walk my pace to time perfectly meeting me at the exit and receive my card. I was impressed! Until he failed to address the comment card. We actually were standing outside the establishment for about 15 minutes talking about our experience and planning our next place to go. And not so much as a personal apology, phone call or email! Which lead me to believe he just chucked my comment card. The card even says printed right on it... don't wait to write us a bad review let us fix it now... Epic Fail!