I love the store people are friendly the hotel is nice and so is the doggie day care but when you have your dogs stay it cost. I had them stay for a few days and put them in doggie day care instead of having them sit in their cage all day . The bill was outrageous! they charge for the dogs to be in the play area when the dogs are already staying there! big bill and I was not happy . Its like going to a hotel and they charge you parking to park your car. They need to change that policy and let dogs go play at doggie day camp since they already stay and I am paying for it . But they are taking care of good except for the high cost . just beware of extras they are not free!!