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  • This 2 star review is based on this particular location, not JITB in general. I have recently moved near this Jack so it was probably my 3rd time visiting and before today I would of given this location a couple more stars perhaps, but definitely negative stars for my experience today. I have only been through the drive thru so I cannot comment on anything inside, but the previous couple times have been your standard drive thru experience, nothing amazing, but nothing to gripe about until today. There were 3 cars in line total including me when I ordered, so I would say it was not busy. I asked the lady for a Big chicken sandwich combo (this was a request from my sister, I was actually going to 7-11 to get a drink next door, but figured I'd just get it there since they have 1.00 all size drinks now). Anyway so I was asked what size and then I remembered she wanted no mayo so I asked for no mayo on the sandwich. Again I was asked what size, so I wasn't quite sure if she heard the request, but I thought I'd catch it on the readback, so I said small fry large coke (because of the 1.00 special). After that the screen flashed 4.31 and that was it. No readback, no pull up to the window, no asking if i wanted anything else ( I did). I sat there for at least 30 seconds waiting for something, but after it was clear nothing was coming I said, hello? and I was told to pull up to the window. I asked the guy handing me my drink(a small drink btw) what her name was, and he started asking why I wanted to know. I told him because she was rude. He was nice enough to want to fix whatever was wrong but I was mad and just wanted to get the hell out of there. I did ask for him to make sure there was no mayo on the sandwich because it wasn't for me and at least I could have it right and I left. If the food was for me and not my sister I would of just drove on through hungry because I don't know if I've ever been that miffed in a drive thru.
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