Yesterday we took advantage of the carpet special of $59 (for 4 rooms) dropped off on our doorstep. Damian was the technician who called to say he'd be here in a half hour (true) & he was professional. We were not very content, however, with the fact that he "tried out" the solution on living room carpet & thereafter told us it would cost $139 instead of $59 due to it having stains (which were only on master bedroom floor & we didn't expect them to come out). I was very firm that we've been down this road too many times before with carpet coupon companies & told him to just do regular steam cleaning on the 4 rooms & for the $59. He kept at it for a few mins. & then had back & forth conversations with his manager Richard who told him to go ahead & do the steam cleaning & all the extras for $59.
Damian took a long time and what he created were "new" carpets in every room! He even removed the bedroom stain by 90%. So, though we went thru the usual song & dance they all give, Richard realized to get our return business it'd be best to show us what they were capable of. We are now having Green Carpet Cleaning Pros appear every 3-4 mos. for a "tune-up" of $79 for the whole package because we feel taken care of.