Terrible experience. Went here for a full body wax because my regular person was on vacation. I had two people come in to do it, which I've had before and I don't mind because it's faster but they didn't really ask me if it was okay. Their website says that they use cream wax and have individual cartridges for sensitive areas - not true in my experience. I got home and noticed there were a lot of spots they missed, and wanted to go back but stopped myself when I realized there were a couple of places (sensitive places, I might add) where my skin was burnt and one in particular where a chunk of skin was waxed right off. Do not recommend this place.