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| - This company was hired to be our building's first 3rd party property managers. The owners of the building fired their in-house office staff who had been managing the property and, as a result, hired VIP. They didn't last much past their 90-day probationary period. I think the owners began looking for another management company prior to the end of the probationary period, but couldn't find one for a while.
Under VIP, I was not happy with the on-site regular maintenance or how they handled work orders. It could literally take up to 6 weeks to have maintenance completed and I'm talking about safety issues such as replacing burned-out outdoor flood light bulbs and the fried lamps themselves. Additionally, one of their on-site point of contact (POC) showed an apartment to a couple and wasn't wearing a bra! It was that obvious that when I passed by her in the hallway I could tell she didn't have on proper underwear. Eewww. At work?
Finally, their office POC for out building was very aggressive towards me when I called him out on slacking off on the job. So, VIP temporarily replaced their management POC with the Regional Manager. She showed up to our building one hour late for a meeting with unhappy tenants and didn't bring enough business cards. She also did not bring our original contracts that we had requested. Finally, she was not dressed professionally. I know that's not THAT important, but, really, it's just the cherry on top.
This Regional Manger wasn't much help either and, even with her, it also took 6 weeks to replace another flood light...but only because I contacted a 2nd person about the issue. This leads me to believe that she never told anyone about the light to begin with!
Lastly, VIP put notices on our doors in November that included CONFLICTING INFORMATION (who to contact for resolving issues) and the WRONG DATE (MM/DD) regarding who our new POC would be.
I don't even know how these people stay in business.
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