The process started out pretty well with an online assistant named "Sally" pointing me in the supposed right direct with the Internet Sales Manager "mike". From there the situation deteriorated into the typical laborious car salesman charade. Needless to say, I am not driving a Hyundai from San Tan - it's a shame because the product is solid and I was ready to pull this trigger. I learned a lesson here. Go with your gut. The guys at AutoNation Honda were my first contact in this process and turns out the most honest and straight forward. A fair balance of a reasonable deal and EXCELLENT customer service.