The waiting lobby is very clean and kept and the receptionist was polite and friendly. I didn't' have my insurance card and wasn't able to call because it was after hours. One of the staff members entered a temporary id for me so my copay would be paid for. I'm very grateful for that. (And I will call them tomorrow with all of my AZBC information.) Had to get 4 stitches. Doctor was fast and efficient. The whole process took a little less than an hour.