My family lives in Las Vegas and we like to stay in a cabin either as a family or just my husband & myself on a fairly regular basis. My huband planned a suprise trip this weekend as part of our "date night". He even went to the trouble of leaving our car up there in the daytime so the limo he hired for the evening could drop us off at the end of our date. ( I mention this because the manager on duty told me if I didn't like it I could just get back in my limo!) We arrived after 9:00pm, the management office was closed. The cabin was freezing! We turned on the heater but the cabin was not comfortably warm until 8am the next morning. Neither did we have hot water that night or the next morning for the jacuzzi tub. When I complained to the manager in the morning she said first she had to look to see if I was telling the truth! Then she said that I am just too hard to please and if I didn't like it I did not have to come back! She said that I should not expect service & amenities comparible to hotels on the strip. Although they DO charge FEES comparable to those on the strip. No effort whatsoever was made to appease us. She was rude, accusitory, and argumentative.