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  • I give this one star for the service. Prior to sitting down I specifically asked our waitress if they still honored the food stamp I had. (Buy 10 get 11th free) she said yes. We ordered 3 AYCE and 2 a LA carte. My husband ordered 3 rolls as the rest of us placed ours as well. He waited another 15 minutes after everyone received our rolls to get his first 2 and that's after reminding them he didn't receive his order yet. The place wasn't busy we were there early for dinner and only one other family in the place. They had 3 sushi chefs behind the bar? So i didn't understand why the service was so slow. The waitress and what I later learned was the manager kept watching us like hawks ( I told my husband it was like they wanted to make sure we weren't sharing with the 2 people who ordered a LA carte but it was becoming uncomfortable and didn't seem attentive). The server who was responsible for filling drinks was attentive and absolutely did a good job and with taking our plates away in a timely manner. When I asked for our bill I provided our waitress (the same one who told me she honored my card) my stamp card. She returned with the bill and charged me for 3 AYCE, stamped a new card and said I can get the free one next time. I explained to her that isn't how this works and she specifically said she would honor it before we ordered. She left saying she would ask her manager. She came back several minutes later and said he ok'd it but no more this was the last time. What???? She acted as if this was something I consistently did?? Mind you I use to frequent this restaurant a lot since its near my home (hence how I built up my stamp card) but never had I received a free AYCE before this night) BAD customer service and will not be returning. I would rather drive a distance somewhere else than to give them any more of my service. Lost a family of 5. I hope they take the time and read their reviews as its clear this (bad customer service) is a common occurrence with them.
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