I've only been a few times but I can't say the service is that good. This recent visit we even felt slightly ignored.
No complaints with their overall food, once you know what you like there.
Personal favorite is their Jack Daniels ribs. We always get the full size so we can have it as leftovers as well.
At the end of their menu, they also have a value menu, for those of you (like me) who don't eat very much in one sitting and want to save on amount of food + pricing.
There's only so many choices in Orleans in terms of where to eat and I will always come back but don't expect too much.