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  • Just picked up my Audi from European House for Imports. It was in for the 55,000 mile maintenance. I had used Audi dealership service previously. I priced the service from the Audi dealership online and figure I saved about 25% at European House. I told Brandon (?) the guy at the counter that my left running light was out. He quizzed me as to what I really needed so that we would not have to do any redundant or unnecessary work. He said he would replace the running light, 'no charge'. It turned out that the light had melted into the socket, so he only charged me for the labor to replace the socket and bulb. I needed a ride back home since the work was going to take a while. Barry the owner was going out to run errands and gave me a ride home. Somehow I missed hearing the call to tell me that my car was ready (my fault). I called late, just as they were getting ready to close for the day. Barry came and picked me up, so I was able to get my car right then, even though I caused the problem. From start to finish, these guys were there to make me happy. GREAT customer service and I truly felt that I got a fair and honest deal from them. As an added bonus, I had a very nice conversation with Barry, the owner, as he was providing 'taxi' service. Very customer oriented! It's been a while since I have felt this way. Thanks for the terrific experience. Will definitely be using European House for all my service work from now on. No more dealership service for me.
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