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  • My husband and I had a great experience at the UW vet. We were very unsure about whether we should bring our brand new kitten in or not, but we ended up so glad that we did -- even though he ended up not needing emergency care. As brand new pet parents, we were Googling our kitty's symptoms and reading about horrifying potential diagnoses. I called UW first, and they gave me some general advice over the phone but also said we were very welcome to bring Preston in if we wanted to. I decided that it would be better for my peace of mind to take him in and I was so glad in the end. The people on the phone were friendly, professional, and helpful. They clearly explained procedures and pricing. For this emergency visit the cost was $110. The office, waiting rooms, and exam rooms were spotless. As a person with animal allergies, I can appreciate the cleanliness and noticed that the student was conscientious about keeping Preston in a circumscribed area so she could clean up after seeing him, since he had an upper respiratory infection. Dr. Eitzer and 4th year student Sarah Levine put us completely as ease about Preston's health and taking care of him. They really clearly explained things and made me feel confident that Preston would be ok and that it was ok that we brought him in. They also clearly explained other things we needed to do to take care of him (first vet visit, clean his eyes when they are runny) that made life much easier. They gave us plenty of time and let us ask questions. I really felt comfortable and felt like my newbie questions were respected fully. Shortly after the visit, I received a copy of the medical records in my email, and when I called the office forwarded them to Preston's new primary care vet. Great experience overall.
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