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  • There website says to call for lane availability. I called as instructed before going there. They told me lanes would be available at 3:30, due to some sort of news conference. I arrived with my group at a few minutes past 3:00. They told our group,upon arrival, that we wouldn't be able to have a lane until 4:30, and would have to clear out for league play by 5:00. Since a half an hour of bowling, after waiting for nearly an hour and a half was not an accepable solution, I explained to the staff that one of our bowlers needed access to his locker in order to get his equipment, so we could go somewhere else to bowl. The locker area was closed off because of the news conference. Although none of this situation is the end of the world, it was the rudeness and incompetence of the staff that was such a great disappointment. They didn't offer an apology for the circumstances, they didn't offer to comp us for the inconvenience, and there was no member of the staff that seemed to be able to take any initiative to take control of the situation. This isn't the first time I have had less than satifactory service from the staff at the bowling lanes at South Point. Good customer service is not rocket science, but it certainly is a requirement for a business that relies on good customer service in order to maintain a customer base.
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