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  • This Napa store is a joke. Brian, the manager is incapable of doing his job, the epitome of the word inept when it comes to doing his job. When we first went in this store we had just gotten our Napa Easy pay card from Synchrony Bank. They were supposed to be able to take it, yet like most Napa Auto stores could not. So after about a week we were finally able to use it. We had to go through Brian, his GM, Synchrony, it was a mess. So now we were able to use it and used the card a few times there. We always hoped to be in and out fast because the employees at this store are always goofing off and can't seem to do much for the customer. We went back in this past Friday the 23rd. We wanted to buy a shop light which they would have made around $200.00 from. We went to use the Synchrony card, which now has a chip, and they couldn't take it. Brian, the Manager was right there, no help at all per usual, how is this guy a Manager? They said that the card reader no longer works for that card because it now has a chip, odd, and they have to ring me up through a website Synchrony has, then proceeded to tell us that their internet is down. After standing around for 15-20 minutes WE finally had to tell them that we will call and see when their internet is back up, which I did twice later in the day and they said it was not. Funny thing is while we were there, they had wireless, I could tell by my phone. So they lied to us so they wouldn't have to be hassled with the card with THEIR store name on it. What a joke. I will never go back to Napa Auto, especially this store. Once this card is paid off I will cut it off too. I don't even want to be tempted to deal with these immature folks that work there ever again. Seriously folks, stay away from this store.
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