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  • I am fairly new to using make-up for the face. Although I am well-versed on eye make-up. Every time I go into a store to find products that I might like, I am always timid and uncomfortable because of how particular I am. I have sensitive skin, a dark tone with reddish undertones, and I know exactly what looks I like. It doesn't help that make-up associates tend to be vultures when it comes to newbies and I always end up going home with items I specifically stated I did not like. So, when I came into Sephora last night, I was prepared to have an uncomfortable experience. I was wrong. Elisa, the sales associate who assisted me, was very personable. She listened to what I wanted and made suggestions. She showed me several products and helped me test them. When I seemed uneasy about anything, she was quick to garner my feedback in order to move to a more appropriate product. Elisa went above and beyond by showing me the proper way of applying the bronzer, blush, and highlighter. (I was looking for a contouring set). She even suggested the best brush without my having to ask---not in a sales-y way, but like advice your best friend would give you. After we found the best match for my skin, she gave me a sample of her favorite scrub (Since I have sensitive skin, testing a product is essential so as to avoid a break out or major irritation). The best part of the whole thing? After we found my contouring set, she asked if I needed anything else and after hearing that I wanted to continue browsing for other goodies, she left me alone. But not without assuring me that she would be available for any other questions I had or products I wanted to try out. And you know what? Because she made me so comfortable and I didn't feel pressured: I walked over to the brush display and bought the brush too.
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