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  • One of the most annoying massage experiences I've had. The main problem with Massage Envy is that their membership sales pitch is so invasive and, well, "sales pitch-y," that it ultimately detracts from the actual relaxation of the massage! They don't seem to understand I'd rather pay once for a massage then get a membership and be forced to pay monthly (while really not garnering any big benefits from the deal). They also have ridiculous cancellation policies/fees and even tried to push "aromatherapy" massages to me over the phone as I was initially booking. I caved in, but it was NOT worth the money. My masseuse simply used a scented lotion to massage me., without utilizing the aroma in any way as a enhancement of soothing therapy. When my friend and I arrived and asked to be in the same room, they refused saying they were "booked up"...and that next time we'd have to book a couples' massage... but then later I was assigned a room with an empty bed next to mine! By then I was over it, and didn't bother to insist my friend rejoin me. The massage in and of itself was OK - but I've had a LOT of massages in my life and this doesn't even rank in the top third. In the beginning the masseuse tended to talk more than I would have liked even though when filling out the prelim "custom massage" paperwork I went to the trouble of mentioning that I like therapists who are quiet. I felt like though she verbally pointed out bad/knotty spots on my back and shoulders, but didn't really seem to pay extra attention or care to those areas. Although a recent collarbone injury somewhat inhibits the normally intense strength I like my massages to have, this just didn't seem too adequate at all. My friend, on the other hand, says her massage was excellent, so if you do find yourself at this establishment, ask for Raphael. Overall, a decent massage for the intro price, but a very aggravating sales pitch/process and sub-par customer care and service. There are plenty of other places for me to check out without going back to Massage Envy.
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