It's truly a hit or miss. I've been to CRAVE 4 times now. I went there yesterday around 2 pm. There were no more than 4 tables and 2 servers, yet the service was poor. I asked for items and did not get them. Our server never asked us if we needed anything. On top of that, the kitchen was incredibly slow. I ordered the premium bento box. The dynamite roll was mediocre. Best part was the fresh fruit... the funniest part of my experience was when we complained to the manager, while he gave us our check, and I noticed that my table was charged an extra plate!! Thankfully the manager gave us a discount. It's really the least he could do. Management really needs to improve their system and service. It's not worth your money or time due to the inconsistency.