| rev:text
| - Based on flavour of the food and quality of the service that was delivered most of the time 3-4 stars would be more appropriate.
However, the following review is as a result of the following experience: enter the Lakeshore location around 6:30PM on a Saturday night. Order a chicken chimichanga.
Employee: "Sorry we don't have chimichanga."
Me: "Do you have burritos?"
Employee: "Yes."
Me: "Is your deep fryer not on? Chimichangas are basically deep fried burritos."
Employee: "Ummm... I don't think so..."
Me: "I can turn it on for you if you like."
Employee: "Well, umm, we don't have chimichangas right now."
Me: "Did the management not train you to use the deep fryer?"
Employee: "I haven't had to make one since I started 2 weeks ago"
I check the digital menu to make sure they haven't removed the items... Nope.
Me: "Alright then. Burrito it is."
We order a few items, thankfully she had been trained how to make burritos and quesadillas.
Friend: "Maybe we should get some nachos
Me: "LOL!"
Employee: "Sorry, we don't have any nachos."
Friend: "What about tostadas?"
Me: "LMFAO"
Employee: "No, sorry."
Me: "You need a deep fryer for those."
Employee goes over our order.
Me: "We'd also like something from the kids menu."
Employee: "We don't have a kids menu."
Me: "Your website says you do."
Employee: "Umm... I think they're changing the menu."
Me: "So you don't have any kids sizes?"
Employee: " We have quesadilla and burrito. Small or large."
Me: *facepalm*
On a Saturday night, to have pretty much half of the menu unavailable because the management were too lazy to teach an employee that has been with the company for 2 weeks how to use your deep fryer is unacceptable.
Furthermore I have eaten at this location many times and have always been satisfied with the food, even impressed at times but it seems as though corners are being cut. The flavours are still decent for the most part, but a cheaper - and tougher - cut of shredded beef is definitely being used for the "steak" burrito, as opposed to the chunks of tender meat that were offered before.
Finally if the website indicates that you offer a kids meal and the only person operating your restaurant has no idea about it, it is clear that you have no longer any interest in running a consistent and respectable business. And certainly none of this is your staff's fault, it is entirely a series of failures on the management's part.
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