As always, the food at Kobe is excellent. As always, the service is the worst. We ordered sushi appetizers. Mine came out immediately. My husband's came out 20 minutes later, right after the salad. We then got the soup (same time as the salad - I hate that) and the entree was prepared soon after.
Thankfully we went in early because of show tickets. So we had time before the entree was prepared. Usually, we get all the food at once and often out of order.
Kobe - you need to invest in training your staff about timing.