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  • I've been a costumer for over 10 years with mostly positive experiences. The last two orders I placed have convinced my to end my business with them and any of their other online printers. Essentially, my orders were delayed during production. I never received notifications, and I definitely paid for shipping to meet my clients' delivery date needs. The customer service was extremely weak ... basically blowing me off and offering prescripted apologies and crediting my shipping differences (a couple bucks). Below is a copy of the exchange I had with their chat service. Anthony F.: one moment please I do apologize that the order is being delayed on the production side. Looking at the status it is still in its folding stages. Once you do receive the order in hand we can refund you the shipping difference. Me: Wow ... Would be nice to get notified ... This is the second time in a row that Overnight has delayed my order without any notice at all. Plus ... how can it be in production for so long? Anthony F.: I do not know the details, they can be experiencing some backlog which can be the cause of the delays. I can send a notification for a more accurate update of where the order is and follow up but that is all I can do Me: Well, this will be my last order from you guys. Anthony F.: I do apologize for the inconvenience. Is there anything else I can assist you with?
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